| Frequently Asked Questions |
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1. |
Registration |
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How
to register on MatrimonyCanvas.Com Matrimonial? |
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Registration
on MatrimonyCanvas.Com is very simple.1st fill up our simple
registration
form and click create my profile button, Now your
profile is ready! However, we will need 48 hours for screen
the information given by you. |
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For
multiple registrations can I use the same e-mail ID? |
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No,
you can’t use the same e-mail ID for multiple registrations. |
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Behalf
of a relative or a friend can I register a matrimonial ad? |
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Yes.
You can create a profile on behalf of your relative or friend. |
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To
register on MatrimonyCanvas.Com how much I have to pay? |
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MatrimonyCanvas.Com
is absolutely FREE, no hidden cost. Register now and post your
profile. |
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Why
do you take 48 hours for validation? |
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Before
inclusion all the profile will be validated. Validation of profiles
is done manually, so it will takes 48 hours. E-mail will be
sent to your Personal account and E-mail ID once the profile
is validated. |
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| 2. |
Profile modification |
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How
many photos can I add and how to upload photos? |
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You
can add maximum 3 photos to your profile. To upload photos:
Login using your Username and Password.
Click on Manage photo album link.
Click browse button, then select your photo and click save.
In this way you can upload 3 different photos. |
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What
are the other ways to add photos? |
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If
your photo is not in JPG, JPEG or GIF format or your photo size
is more than 2 MB, then email your photo (s) at
photos@matrimonycanvas.com.
We will reduce the photo size or change photo format absolutely
free but remember to mention your Username, Password and e-mail
ID.
If you don't have a scanner then send your photo by post in
our office.
We will upload your photo absolutely free but remember to mention
your Username, Password and e-mail ID. |
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What
are the other ways to add Horoscope? |
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If
your horoscope is not in JPG, JPEG or GIF format or your horoscope
size is more than 2 MB, then email your horoscope at
horoscope@matrimonycanvas.com.
We will reduce the horoscope size or change horoscope format
absolutely free but remember to mention your Username, Password
and e-mail ID.
If you don't have a scanner then send your horoscope by post
in our office.
We will upload your horoscope absolutely free but remember to
mention your Username, Password and e-mail ID. |
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Is
it necessary to attach photo to my profile? |
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It
is necessary to add your photo, because photograph increase
10 times more response than a normal profile. So we recommend
you to upload your photo to increase your chances of finding
partner quickly. |
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I
want to know about acceptable photo / Horoscope format and size? |
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Acceptable
photo / Horoscope formats are JPG, JPEG and GIF.
The maximum size allowed per photo is 2 MB.
The maximum size allowed for horoscope is 2 MB. |
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What
is photo security? |
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To
avoid coping or tempering your photos are watermarked by MatrimonyCanvas.Com
logo. This helps to protect the photos. |
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How
can I edit my profile? |
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Login
using your Username and Password.
Click on Edit profile link and edit which field you want to
edit. |
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Why
modification takes 48 hours time for validation? |
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All
modifications you will make go through a validation process,
so it will takes 48 hours to effect in your profile. |
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3. |
Login Details |
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How
do I Login & Logout? |
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The
Login and Logout options are found at the top of the MatrimonyCanvas.Com
site. Login
to MatrimonyCanvas.Com. |
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What
is a Matrimony ID? Is it important? |
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The
Matrimony ID is your unique ID which is automatically generated
at the time of registration. This is the name by which you are
known on MatrimonyCanvas.Com. |
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I
forgot my Username / Password. What should I do? |
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If
you have forgotten your password then Click on the
Forgot Password link on the
login page and enter your ‘E-mail ID’ or ‘Username’.
We will send you an e-mail with your ‘Password' immediately. |
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How
do I change my password? |
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Login
using your Username and Password.
Click on Manage password link. Follow the instructions in the
form and click save button to change your password. |
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What
is meaning by “Profile viewed by members”? |
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This
section shows how many members viewed your matrimonial profile.
This section helps you to know about your profile popularity. |
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| 4. |
Search Profiles |
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How
can I search for my partner on MatrimonyCanvas.Com? What are
the search options available? |
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MatrimonyCanvas.Com
provides your different types of search options:
Quick Search
Advance Search
Search by Matrimony
ID |
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What
is Search by Matrimony ID? |
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If
you are looking for a particular member profile then enter the
member Matrimony ID and click go button. |
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What
is Advance Search? |
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Advance
search means detailed search which gives you specific result.
Different type of options is there like age, gender, country,
state, mother tongue, zodiac, profession, education etc. |
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What
is Quick Search? |
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Quick
Search is a general search based on gender, age and with or
without photo. |
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| 5. |
Contact Ways |
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What
is the meaning of Express Interest? |
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When
you like a profile and click on 'Express Interest' button or
link then an automated message goes. It helps to know that you
are interested in them. |
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Is
there any limit on the number of Express Interest messages I
can send? |
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No,
there is no limit. You can send unlimited interests. |
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My
contact information’s are visible to all members? |
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No,
your contact information’s are not visible to all members. |
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What
is 24 hours help line? |
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You
can contact our customer care team in any time. We are eager
to serve you better. Your questions, comments and suggestions
are valuable to us. |
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I
am now happily married with another member of MatrimonyCanvas.Com.
So I want to share the wonderful news with other members? How
can I share it? |
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We
are very happy to know that you are now entered matrimony with
another member of MatrimonyCanvas.Com. Your details will be
posted in the Successful Stories section of MatrimonyCanvas.Com. |
| 6. |
Membership |
Top |
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What
is the different between free membership and any paid membership? |
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Free
membership: Send an automated message to another member
with “Express Interest”.
Paid Membership: You can send personalized messages to
other members, you can view other members contact numbers and
details, You can send and received contact requests, You can
also express your feelings trough greetings, you can contact
unlimited members. |
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How
many types of paid membership packages available? |
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Four
different type of packages and two different type of special
highlightings available.
| Silver
Membership |
Gold
Membership |
Platinum
Membership |
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What
is an Order ID? |
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Order
ID is a unique identification code, it will generate when
matrimonial order placed by you.
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| 7. |
Technical Issues |
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I
am facing an error while using a MatrimonyCanvas.Com service.
What should I do? |
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We
are very sorry that you are facing an error while trying to
use MatrimonyCanvas.Com services. We request you to report this
error to our Customer
Care team with the given details:
The URL, which leads to the error message.
The error message. |
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